Information on rights and obligations related to the Digital Services Act (DSA) can be found on this page.
As of: 2026-01-30
1.1 The purpose of this information (“DSA Addendum”) is to describe the rights and obligations related to the Digital Services Act (“DSA”).
1.2. In the event of a conflict between the information in the DSA Addendum and the provisions of firstcolo’s General Terms and Conditions, the provisions of this DSA Addendum shall prevail. Otherwise, firstcolo’s General Terms and Conditions shall apply.
The single central contact point for all concerns, complaints, and DSA-relevant inquiries for authorities and users is: abuse@firstcolo.net.
3.1 firstcolo is generally not obliged to proactively check the legality (or compatibility with third-party rights) of content posted or hosted by users.
3.2 Users can report content that they believe violates legal provisions or is unlawful to the aforementioned contact point (“DSA Report”). For firstcolo to process the DSA Report, the following information must be provided:
a. a sufficiently reasoned explanation of why the information in question is considered unlawful content;
b. the exact electronic location of this information, such as the precise URL address(es), or, if necessary, further information relevant to the type of content and the specific type of hosting service for identifying the unlawful content;
c. the name of the reporting person, unless the content is believed to involve criminal offenses related to sexual abuse or sexual exploitation of children, child pornography, child grooming, or attempt/incitement/abetment to commit the aforementioned offenses, as well as
d. a statement that the reporting person or entity believes in good faith that the information and allegations contained in the report are accurate and complete.
3.3 As part of the reviews, firstcolo reserves the right to use various procedures and tools for identifying, reviewing, and moderating content. This may include, depending on the individual case, human review, automated review, or a combination of human and automated review. If automated means were used to review content and firstcolo subsequently took measures regarding this content, firstcolo will inform the user who posted the content about the use of automated means, provided that legitimate interests of firstcolo and its users do not preclude such notification.
4.1 firstcolo first checks whether the reports meet the requirements of Section 3.2 and, if necessary, asks the reporting party to supplement or provide the information. If the reporting party does not comply with this request (or not within any set deadline), firstcolo reserves the right to discontinue processing the report (even temporarily).
4.2 If the report meets the requirements, firstcolo will send a notification to the (affected) customer and to the sender of the report (“Acknowledgement of Receipt”) within five (5) working days of receiving the complete report. firstcolo will ask the customer to remove/delete/cease the objectionable, legally inadmissible content or to justify the legality of the content in a statement.
4.3 firstcolo’s right to initiate provisional measures (e.g., in the form of blocking) even before the expiry of this period, namely when the received DSA report fully meets the requirements of Section 3.2 and – after a preliminary cursory review – highly likely concerns unlawful or inadmissible content, remains unaffected.
5.1. If the customer or the reporting party disagrees with a decision, they can submit a complaint to firstcolo. The complaint must be submitted within six (6) months. In the complaint, additional aspects or information may need to be provided to firstcolo so that firstcolo can re-evaluate the content moderation decision.
5.2. Furthermore, parties may contact a certified out-of-court dispute settlement body to resolve disputes regarding reported content if they disagree with a decision or the outcome of a complaint. The DSA stipulates that the Digital Services Coordinator of each Member State certifies out-of-court dispute settlement bodies for handling disputes. firstcolo will only cooperate with the out-of-court dispute settlement body if legally required. Please note that firstcolo is not bound by the decisions of these out-of-court dispute settlement bodies.
5.3. In any case, you can also initiate legal proceedings before a competent court at any time in accordance with applicable law.
