Remote Hands refers to a service provided by colocation providers. It gives their customers the opportunity to outsource IT management and maintenance tasks to the provider’s technicians. This service allows tasks to be completed that do not require physical presence in the data center. These tasks can include monitoring systems and networks or performing configurations. Restarting servers or creating performance reports is also possible. The goal is to save customers time and effort. At the same time, providers ensure that routine tasks are completed efficiently and competently without consuming the customer’s internal resources.
Smart Hands vs. Remote Hands
Remote Hands includes basic IT support services that can be performed remotely without a technician needing to be physically on-site. This can include simple tasks such as restarting a server or resolving basic issues. The main advantages of Remote Hands lie in time and cost savings, as well as the ability to receive support around the clock.
Smart Hands (also called Intelligent Remote Hands) goes beyond these basic tasks and includes more complex IT services that require physical interactions in the data center. This includes the installation and maintenance of hardware or repairing hardware damage. Other examples are the configuration and installation of software and networks, as well as the management of physical inventory. Smart Hands technicians can also conduct hardware and software audits, label and ship devices. The extended services of Smart Hands offer a higher level of support and expertise. These are often necessary when special requirements or urgent problems arise that cannot be solved by remote maintenance alone.
Differences
The main difference between Remote Hands and Smart Hands lies in the type of tasks performed. While Remote Hands is limited to simple, often recurring tasks, Smart Hands offers deeper technical expertise and more comprehensive physical support. Smart Hands services are usually billed separately. They offer additional benefits as internal IT staff is less frequently required for more demanding tasks.
The choice between Remote Hands and Smart Hands depends on the specific requirements of the company. While Remote Hands is suitable for routine tasks and quick support, Smart Hands is ideal for complex technical challenges and physical interventions that require more expertise. Both services contribute to improving the efficiency of IT operations, optimizing costs, and reducing the burden on internal IT staff.
