An incident in IT is a disruption or an unexpected event that disturbs or interrupts the normal operation of an IT system. It can range from minor issues to severe disruptions. Incidents require a quick response to restore affected services.
Incidents can take various forms, such as the failure of servers that paralyzes a website. Network problems that interrupt email traffic also constitute an incident. When such an event occurs, the IT department must identify, analyze, and take measures to resolve the problem. This may include restarting the server, updating software, or fixing a hardware issue.
The causes of incidents are diverse: they can be technical errors, human error, or external influences such as cyberattacks. After resolving the problem, it is important to analyze the cause to prevent future occurrences.
Effective incident management is crucial to ensure productivity and quickly restore normal operations. IT teams often work around the clock to ensure all systems run smoothly and disruptions are quickly resolved.
